We understand that it can be a difficult decision to spend money on-line without having heard or tested the product for yourself.  For this reason, we allow you to use your product for up to 30 days once you receive your purchase.  If you are not completely satisfied, you may return it for a full refund or credit of the product purchase price. 

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To help you make an informed decision before the purchase, we've tried to make comprehensive demo videos for you to review.  We encourage you to read independent reviews and talk to people who use our products.  We are happy to answer any questions you may have along the way.

 

Gift Returns:

If you are buying our product as a gift, then you have 30 days beginning on the following holidays: Valentine's Day, Mother's Day, Father's Day, Graduation and Christmas Day.  Just contact us for a return authorization beforehand.

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Limits and Exclusions:

Return shipping is not included.  The product must be returned to Creation Audio Labs within two weeks after contacting us for a return authorization. All items must be returned in New condition.  A technician will inspect and test the product to confirm all is well before full credit is issued.  If any items are missing or damaged, the cost to restore the product to new condition may be deducted from the credit amount.

 

All sales of custom built products, the LZ8, the Power House as well as B-Stock (dent and scratch) items and tee-shirts are final.  No Returns. Standard warranty still applies.